ACERTUS, which includes but is not limited to Metrogistics LLC, Amerifleet Transportation, Inc., Metro Title Services, LLC (together “ACERTUS”) know you care about how your Personal Information (as defined below) is used and shared, and we take your privacy seriously.

We have created this Privacy Policy (“Privacy Policy”) to describe the personally identifiable information we collect, use, share, and otherwise process (“Personal Information”) through our websites, mobile applications, or downloadable software (the “Sites”) as well as offline through contact forms or other communications with our personnel. In addition, this Policy describes the purposes we collect such Personal Information and how we share that Personal Information. If you have questions or concerns about this Policy, please contact us as described below. This Policy only applies to the Sites.

Information We Collect

As part of providing services to you, we may collect, including personal information about you or your business.  Personal information is data that can be used to identify you.  The information includes but is not limited to:

–          Name

–          Email address

–          Phone number

–          Company

–          Title

–          Information you disclose when you ask us a question about our Sites or services

–          Technical information about use of our site, including IP address, device identifier, and viewing information

–          Geo-location information telling use form where you are accessing the Sites.

Direct Collection

We collect much of the information listed above directly from you when you submit it on our Sites.  This includes information you share on the Contact us page of a Site.

What We Use the Information For

Information we collect from the forms or registration may be used for any of the following purposes:

• Process a user’s orders and ensure ACERTUS receives all necessary information to complete their order.
• To personalize users’ experience on ACERTUSdelivers.com.
• Improve our product offerings based on user needs and requests.
• Help with customer service experience for our users.
• Contact information provided may be used to keep the user updated on their orders within the system.
• Emails may be used to administer a contest, promotion or survey.
  
  

The Mobile Application allows VINs to be assigned to Drivers, track VIN locations via GPS, upload damages with photos, and electronic proof of delivery. The Mobile Application utilizes individual Driver location data collected from the mobile devices (e.g. latitude and longitude) to provide accurate pickup and delivery timestamps, location-specific meta data, and geo-fencing capabilities to ACERTUS systems and applicable third party systems.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

How We Protect Your Information

By implementing security measures, we maintain the safety of your personal information.

Disclosure of Information to Outside Parties

We don’t sell, trade or otherwise transfer to outside parties your personally identifiable information unless compelled by law or legal process. We may, however, disclose contact information to our agents for the purpose of performing services on behalf of ACERTUS such as development and operation of our Sites, preparing marketing materials, sending postal mail or email, analyzing Site use, job applications, processing payments and processing data. To protect our customers’ privacy, we work only with companies that agree to maintain strong confidentiality protections and prohibit them from using the information we provide for any other purpose.

We may engage in mergers, acquisitions, or other such transactions with other companies. In such transactions, confidential client information generally is one of the transferred business assets. In the event of such a transaction client and site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction. In such cases, the transferred information may become subject to a different privacy policy.

Cookies

As part of offering and providing customizable services, we use cookies and other online tracking technologies to store and sometimes track information about you. A cookie is a small file that a website transfers to your computer to allow your browser to remember information about your last session on that website. Your computer only shares information in the cookie with the specific website that provided it, and no other website can request that information. ACERTUSdelivers.com also uses third-party analytics services (like Google Analytics) to gather this information for analysis. We may use these technologies to:

–          Provide you with personalized content based on your use of our Sites

–          Enable you to use our Sites more easily by remembering and using contact information, purchasing information, and registration information

–          Evaluate, monitor, and analyze the use of our Sites and its traffic patterns to help improve our Site and services

Our Sites collect and temporarily stores certain information about your visit to help us to better align our content and the website design with your needs. The information these cookies collect includes:

• The domain you access our Site from
• Your computer’s IP address
• The date and time you accessed the site
• The operating system of your computer
• The browser you’re using to access our site
• The Universal Resource Locators (URLs) of the pages you visit on our website
• Your username, if you’ve logged into the site
• The URL of site you came from, if you clicked a link there that brought you to our Site
  
  

We may share this information internally with ACERTUS employees or third-party contractors as needed. This information is only used to improve the Sites and enhance our visitors’ experience. Raw data logs are only retained temporarily for site management purposes.

How Do We Use Your Information?

The general information you provide helps us build a better Site in terms of functionality and content. With your permission, we may occasionally notify you of news at ACERTUS that may be of interest to you.

We use your registration information to provide you with access to ACERTUS to receive quotes, tracking and other information about shipping services from ACERTUS. The information that we collect in ACERTUS directly relates to the application or task that you have asked us to perform. As with the general information, we’ll use what you have provided to continue to build better service and business overall.

Distribution of Information in ACERTUS

The general and specific information that we collect will be shared in our organization to perform the activities you’ve asked us to do. In addition, individual data will be aggregated and analyzed to understand customer trends and requirements, so that we can continue to provide a service that is reliable, responsive, and efficient.

Choice and Consent

Direct Collection

The more we know about you, the better our ability to serve you and provide products and services that are of real value. Our Site is a voluntary information channel that is open to you at all times. You always have a choice regarding the tools that you use and the information that you provide. We don’t ask questions for the sake of asking questions but do so because it is pertinent to our ability to serve and know you better. You always have the right to access your personal information and to modify or delete it as you wish.

Cookies

You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific. If you log on using Google Chrome, IE, Firefox, or Microsoft Edge, you must also disable cookies in Safari if you use that browser at a different time.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. Google utilizes user data such as browser and computer settings like screen resolution, operating system and cookies that track whether a user is a returning visitor to track and examine the use of our Site, to prepare reports on the user’s activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. The data collected by Google Analytics does not contain any information that personally identifies you. Click here to review the Google privacy policy.

You can also learn more about this technology and how to opt-out of this feature by installing the Google Analytics Opt-Out Browser Add On.   

Web Beacons

It is not possible to disable Web beacons.

Log Files

It is not possible to disable log files.

How can I control my personal information?

You may contact us privacy@acertusdelivers.com if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request.

If you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of our Site, you should contact a representative at privacy@acertusdelivers.com.  

How do we protect your information?

Financial Information

We do not currently collect financial information on the Sites.

Other Information

Because information sent through the Internet travels from computer to computer throughout the world, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as specifically stated, this Site does not use security encryption measures. Information that you disclose by use of this Site (as with any site that is nonsecure), by posting a message or using e-mail, potentially could be collected, and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to secure our systems.

Users From Outside the United States

The data protection and related laws of the United States may be different than those of your own country, including the European Union’s General Data Protection Regulation. The Sites are not intended for use by persons located in the European Union.

Our Sites are not intended to be used by those under the age of 18.

Users in California

California Civil Code Section 1798.83 permits our Site visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@acertusdelivers.com. Please make sure to state that you are a California resident.

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in their web browsers. While the United States Federal Trade Commission has endorsed DNT, our Sites do not support DNT codes. However, except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our Sites limits tracking to the internal uses described above. Except in the case of analytics cookies our Sites do not track your use across multiple websites; however, other websites to which we link may.

Please review their privacy policies to understand how you may be tracked.

Scope of Notice

This notice applies to personal information we collect about California residents both online and offline. It applies to California residents who are users of our Sites; our customers; individuals inquiring about our products; and all other California residents from whom we collect personal information.

As defined in the CCPA, personal information includes any information that identifies, relates to, or could reasonably be linked to a California resident or household. It includes, but is not limited to identifiers, characteristics of protected classes, commercial information, biometrics, internet or electronic information, geolocation data, audio/visual or similar information, employment and educational information, and inferences drawn from any identifiable information. Personal information does not include publicly available information from a public government record. This notice does not apply to information that is exempt from CCPA disclosure requirements. This includes personal information of individuals acting in their capacity as representatives of our clients, prospect clients, vendors, and other businesses that we conduct business with to the extent the information is collective with respect to a business-to-business transaction or business relationship. This disclosure also does not apply to individuals who are not California residents, any personal information exempted under Cal. Civ. Code Section 1798.145, or any other personal information not contemplated in the CCPA.

California Consumer Privacy Act

This Privacy Notice for California Residents supplements the information contained in above in our general privacy policy and applies solely to all visitors, users and others who reside in the State of California.

Your Rights

The California Consumer Privacy Act (“CCPA”) grants State of California residents the following rights, to:

• Know what personal information is being collected about them.
• Know whether their personal information is sold or disclosed and to whom.
• Say no to the sale of their personal information.
• Access their personal information.
• Have their personal information deleted; and
• Have the right to equal service and price, even if they exercise their privacy rights under this law.

Categories of Personal Information We Collect

We collect information that identifies you, your household or your device or is reasonably capable of being connected with or linked to you, your household, or your device (“Personal Information”). Personal information does not include public information available from government records, de-identified or aggregated information or information that is protected by certain laws such as HIPAA for health-related information and the Gramm-Leach Bliley Act (GLBA) for certain financial information.

We collect the following categories of Personal information:

• Identifiers
• First and last name
• Email address
• Mailing address
• Phone number
• Company name
• Title
• Internet Protocol (IP) Address
• Personal Information Listed in the California Customer Records Statute
• The above identifiers
• Financial, medical, or health information
• Not collected
• Characteristics of Protected Classifications
• Not collected
• Commercial Information
• Not collected
• Biometric Information
• Not collected
• Commercial Information:
• Shipping documents
• Shipping information for freight and rate quotes
• Overcharge claim information
• Cargo claim information
• Vehicle information
• Buyer, seller, and owner information
• Internet or Other Electronic Network Activity Information
• Browser type
• Operating system
• Usage data
• Cookies
• Domain name
• Geolocation Data
• Information that tells us from where you access our Sites
• Sensory Data
• Not collected
• Professional or Employment-Related Information
• Not collected
• Non-public Education Information
• Not collected
• Inferences Drawn from Other Personal Information
• Not collected

Categories of Sources of Personal Information

We collect information from the following categories of sources:

• Directly from you. For example, when you register at an ACERTUS Site or login as a guest.
• Indirectly. we use cookies and other online tracking technologies to store and sometimes track information about you.

How We Share Your Personal Information

We share information in each of the above categories as follows:

• All Categories of Information
• We will share information in all of the above categories if our company is sold or we engage in a merger or other such transaction.
• We will share information in all of the above categories of information in connection with a law enforcement request that is compliant with the California Electronic Communications Privacy Act.
• Identifiers
• We share identifiers with service providers who use that information only to provide services to us such as Site development and operating, sending postal mail or email, analyzing Site use, job applications, processing payments and processing data.
• Internet or Other Electronic Network Activity Information
• We share this information with our data analytics providers

How We Use Your Information

See “How Do We Use Your Information” above to learn how we use your information. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Exceptions to our Disclosure Limitations

We also may disclose your information in special cases related to our legal obligations and to protect from the misuse of our Sites. We may share your personal information in legal proceedings stemming from a violation of our Terms of Use and Terms of Service or actions causing injury to us, our property, our Sites, our clients or others. We may disclose visitor information when subpoenaed, if ordered or otherwise required by a court of law, arbitrator, or other similar proceeding, for government investigations, with government agencies if required by law, and when we otherwise believe in good faith that any applicable law requires it.

How We Retain and Store Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which we collected it and to comply with applicable laws. We use reasonable security precautions to protect your information while in storage.

Requests to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you
• The categories of sources for the personal information we collected about you
• Our business or commercial purpose for collecting or selling that personal information
• The categories of third parties with whom we share that personal information
• The specific pieces of personal information we collected about you (also called a data portability request)

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained

Requests to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a service that you requested, take actions reasonably anticipated  
• within the context of our ongoing business relationship with you, or otherwise perform our contract with you. This includes fulfilling a transaction or request, or processing a claim.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug online services to identify and repair errors that impair existing intended functionality.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How To Submit a Request to Know or a Request to Delete

To request this information please submit a verifiable consumer request to us by emailing us at privacy@acertusdelivers.com and asking for a Consumer Request Form

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To designate an authorized agent, email us at privacy@acertusdelivers.com and we will provide you with a form to make a designated agent request.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. To make a request, you must:

–          Complete and submit the CCPA Consumer Request

–          Describe your request with sufficient detail that allows us to understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will try to respond to your request within forty-five (45) days of when we receive it. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another without hindrance, specifically by electronic mail communication.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee; we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We do not process privacy requests sent to us using third-party services. This is because such services often request that we click on hyperlinks which we will not do for data security reasons. These services are also susceptible to spoofing and other phishing attacks.  One of our highest priorities is to treat your information safely and securely. If you live in a state that permits you to make a privacy request using a third party agent, please have them contact us using the information above and we will take steps to identify them and ensure that they are your agent.

How to Submit an Opt-Out Request

We do not and will not sell your personal information to third parties. If we change that practice in the future, we will update our privacy policy and provide an opt-out link pursuant to the CCPA. We will treat any information that we collected prior to such a change as though you opted-out of the sale of your personal information.

Non-Discrimination

Unless permitted by the CCPA, we will not:

• Deny you goods or services
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
• Provide you a different level or quality of goods or services
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Your Nevada Privacy Rights

Nevada law (SB 220) permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of personal information to third parties for monetary consideration so these third parties can then resell or license the sold information. We do not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to opt- out of the sale of your personal information, should we change our practices in the future, you must send a request by email to privacy@acertusdelivers.com, please make sure to state that you are a Nevada resident.

Text Messages

You agree to receive text messages from ACERTUS. Text messages may be updates or notifications. Message & data rates may apply. Message frequency varies. See the Terms of Service and Terms of Use for additional terms. Reply to text messages with HELP with any questions. Unsubscribe from text messages at any time by replying STOP.

Changes to the Privacy Policy

Any changes made will be updated on this page.

Contact Us

For any questions about ACERTUSdelivers.com or our privacy policy, or to have your data removed, please contact us at:

ACERTUS
6301 Glenwood St.
Overland Park, KS 66202
Privacy@ACERTUSdelivers.com